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JIS Q 10003:2010 (R2015)
New product
JIS Q 10003:2010 (R2015)
Quality management - Customer satisfaction - Guidelines for dispute resolution external to organizationsMore info
This Japanese Industrial Standard provides guidance for an organization to plan, design, develop, operate, maintain and improve an effective and efficient dispute-resolution process for complaints that have not been resolved by the organization.
| Author | JSA |
|---|---|
| Editor | JSA |
| Document type | Standard |
| Format | File |
| Confirmation date | 2015-10-20 |
| ICS | 03.120.10 : Quality management and quality assurance
|
| Number of pages | 40 |
| Cross references | ISO 10003 (2007-12), IDT |
| Year | 2010 |
| Document history | |
| Country | Japan |
| Keyword | JIS 10003;10003 |