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JIS Q 10001:2010 (R2015)

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JIS Q 10001:2010 (R2015)

Quality management - Customer satisfaction - Guidelines for codes of conduct for organizations

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This Japanese Industrial Standard provides guidance for planning, designing, developing, implementing, maintaining and improving customer satisfaction codes of conduct.

Author JSA
Editor JSA
Document type Standard
Format File
Confirmation date 2015-10-20
ICS 03.120.10 : Quality management and quality assurance
Number of pages 24
Cross references ISO 10001 (2007-12), IDT
Year 2010
Document history
Country Japan
Keyword JIS 10001;10001